24-month tier membership will be automatically upgraded into Challenger MVIP for members who hit $15,000 spending and above in the past 12 months

Challenger MVIP members will have their membership extended for another year. Challenger MVIP members will need to continue to have the spending of $15,000 and above in the past 12 months to continue to enjoy the status and benefits as a MVIP member otherwise the MVIP membership will be converted back to 24-month membership tier and will no longer enjoy MVIP benefits.


Challenger MVIP members get to enjoy the following Retail Concierge Services:

Make an appointment for personalised shopping at our store
Chat in-person or over the phone to get product recommendations
Enjoy exclusive deals ahead of other members
Reserve products for you to collect at your convenience
Arrange IT services with selected purchases
Enjoy waiver on delivery fees
Dedicated email address
Handling enquiries related to Challenger


Contact us here should you require any further assistance.

We accept the following modes of payment*:

● Visa / Mastercard
● American Express
● Apple Pay / Google Pay
● PayNow
● ShopeePay
● SPayLater (ShopeePayLater)
● Alipay / WeChat Pay
● 0% instalments with AMEX (6 or 12 months) or DBS/POSB credit cards (6, 12 or 24 months)**
● Challenger Cashback
● Challenger eGift Card

*To keep your shopping safe, we only accept transactions made from a Singapore IP address and cards protected by 3D Secure (OTP).
**Instalment plans may not be available for selected items and are capped at S$9,999 per transaction.

GST refund is applicable for tourists visiting Singapore for a holiday or transiting through Singapore.

You will be required to present your original passport personally with the social visit stamp by ICA Singapore to prove your eligibility. Claiming on behalf of friends, family members, etc. is not permitted. Please note that photocopy and/ or images of the passport are not accepted.

Learn more about eligibility for GST refund here.

Members are strongly encouraged to download and *log in to ValueClub app and scan the QR code on the cashier's tablet with the in-app camera to enjoy member price or earn cashback at any of our Challenger stores. With the app, scan and capture your Challenger account at the point of purchase, enjoy member benefits and redeem your cashback.

*Members who choose to share their account with other users are responsible for their own account transactions, including but not limited to cashback redemption, cashback transfers and
cashback donations.

For online orders successfully submitted on or after 19 October 2026 at 00:00 Singapore time, all sales are final. Challenger does not accept returns, exchanges or refunds if you change your mind after completing your purchase. This includes requests to change the product, colour, model or payment method.

Most products sold by Challenger are covered by the manufacturer’s warranty. If you experience an issue with your product, we recommend contacting the manufacturer’s authorised service centre directly for warranty assessment, repair or servicing, subject to the applicable warranty terms and conditions.

If your product is defective or not as described, your statutory rights under Singapore law are not affected. You may also contact Challenger through our Contact page and select “Warranty & Product Support” for assistance here.

For online orders submitted before the effective date, the terms and any applicable return commitments made at the time of purchase continue to apply, even if delivery or collection takes place later. Refunds or payment reversals may still be issued if Challenger cannot fulfil or cancels an order, a payment error occurs, or a refund is required by law.

Please read our Returns, Exchanges & Refunds Policy for full details.