Returns Exchanges and Refunds

Effective for online orders successfully submitted on or after 19 October 2026 at 00:00 Singapore time.

Change of mind

All sales are final. Challenger does not accept returns, exchanges or refunds for change-of-mind purchases. This includes requests to change the product, colour, model or payment method after completing your purchase. Please check your order carefully before submitting it.

Manufacturer warranty and product support

Most products sold by Challenger are covered by the manufacturer’s warranty. If you experience an issue with your product, we recommend contacting the manufacturer’s authorised service centre directly for warranty assessment, repair or servicing, subject to the applicable warranty terms and conditions. Warranty coverage and duration vary by product; please refer to the product information and warranty documentation.

You may also contact Challenger through our Contact page and select “Warranty & Product Support” if you need assistance, including where manufacturer support is unavailable.

Defective products and your statutory rights

If your product is defective or not as described, your statutory rights under Singapore law are not affected. You may contact Challenger for assistance with your claim. Any remedy will depend on the circumstances and applicable law and may include repair, replacement, a price reduction or a refund.

Where necessary, we may arrange for the product to be inspected or assessed to determine the appropriate remedy. Please provide your order details, proof of purchase and a description of the issue. You do not need to contact the manufacturer before approaching Challenger about your statutory rights.

Other refunds and payment corrections

This policy does not prevent Challenger from issuing a refund or payment reversal where we are unable to fulfil an order, cancel an order, identify a payment error, or where a refund is otherwise required by law. Where a refund is due, we will confirm the amount and payment arrangements with you. Bank or payment-provider processing times may apply.

Purchases before 19 October 2026

For online orders successfully submitted before 19 October 2026 at 00:00 Singapore time, the terms and any applicable return commitments made at the time of purchase continue to apply, even if delivery or collection takes place later. Please contact Challenger with your order details for assistance. This policy does not reduce your statutory rights under Singapore law.